Return Policy

At THE PURPOSE UNIVERSITY, we are committed to providing high quality digital products, educational resources, courses, programmes, masterclasses and consulting services designed to support personal development, authorship, business growth and transformation.

Because our products and programmes are primarily delivered digitally and provide immediate or ongoing access to proprietary educational content, resources and intellectual property, all purchases are considered final.

Please read this policy carefully before completing your purchase.

1. ALL SALES ARE FINAL

All purchases made through THE PURPOSE UNIVERSITY are final and non-refundable, except where a refund or cancellation is expressly required by applicable law.

Once payment has been successfully completed, the purchase cannot ordinarily be cancelled, reversed, exchanged or refunded.

This applies to all digital products and paid offerings, including but not limited to:

Online courses Digital courses and programmes Masterclasses Workshops Webinars Training programmes E-books and digital books Workbooks and digital resources Templates and downloadable resources Memberships and digital communities Recorded training and educational content The Bookmaker™ and related programmes The Author Within™ resources and programmes Digital bundles and packages Consulting programmes where payment has been made for digital or scheduled access Any other digital product, programme, educational resource or service offered by THE PURPOSE UNIVERSITY

2. WHY WE DO NOT OFFER REFUNDS

Our products are digital and are designed to provide customers with immediate access to educational materials, intellectual property, training, resources and other proprietary content.

Once a purchase has been completed, access to the purchased product or programme may be provided immediately or made available according to the applicable programme schedule.

Because digital content cannot be physically returned in the same way as a physical product, we are unable to accept the product back once access has been provided.

Access to the product constitutes delivery of the digital product.

For this reason, customers are expected to carefully review the product description, programme information, features, requirements and terms before making a purchase.

3. ACCESS TO CONTENT

By completing a purchase, you acknowledge and agree that:

You are purchasing a digital product, programme, educational experience or service. You understand the nature of the product before purchasing. You understand that access may be provided immediately or according to the programme schedule. You understand that once access has been provided, the digital product cannot be returned. You understand that your payment is final and is not ordinarily refundable. You have had the opportunity to review the information provided about the product before purchasing.

Whether or not you personally log in, watch, download, read or complete the material after access has been granted does not, by itself, create an entitlement to a refund.

4. CHANGE OF MIND

We do not provide refunds because a customer:

Changes their mind after purchasing; Decides the product is no longer needed; Does not have enough time to complete the programme; Does not complete the course or programme; Does not attend a scheduled session; Does not watch the recordings; Does not use the resources provided; Purchases the wrong product; Purchases a product and later decides another product would have been more suitable; Experiences a change in personal, professional or financial circumstances; No longer wishes to participate; Finds the programme more or less advanced than expected; or Simply decides that the product is not for them after purchase.

Customers are therefore encouraged to review all available product information and make an informed purchasing decision before completing payment.

5. PAYMENT PLANS AND INSTALMENTS

Where a product or programme is purchased through a payment plan or instalment arrangement, the payment obligation remains subject to the terms agreed at the time of purchase.

A payment plan is a payment arrangement for a purchased product or programme, not a trial period.

Accordingly, requesting cancellation of future payments solely because you have changed your mind, stopped participating, or have not used the programme does not automatically cancel the payment obligation.

Where applicable, payment plans may continue according to the original agreement until the purchase has been paid in full.

6. NON-ATTENDANCE DOES NOT CONSTITUTE CANCELLATION

For live courses, masterclasses, workshops, events or programmes, failure to attend a scheduled session does not constitute cancellation and does not create an entitlement to a refund.

Where recordings or alternative access are provided, the customer remains responsible for accessing the available materials within the applicable access period.

7. TECHNICAL ISSUES

We understand that technical difficulties can occasionally occur.

If you experience difficulty accessing a purchased product because of a genuine technical issue with our platform or delivery system, please contact our support team so that we can reasonably assist you in resolving the access issue.

Technical assistance or restoration of access does not constitute a refund.

Customers are responsible for maintaining a suitable internet connection, compatible device and the basic technical requirements necessary to access digital products.

8. PRODUCT EXPECTATIONS

THE PURPOSE UNIVERSITY does not guarantee any particular personal, professional, financial, business, publishing or other outcome from participation in any course, programme, masterclass, resource or consulting service.

Our products provide education, information, frameworks, tools and guidance. Results depend on a variety of factors, including the customer's individual circumstances, implementation, effort, decisions and actions.

A customer not achieving their desired result does not, by itself, create an entitlement to a refund.

9. DUPLICATE PURCHASES

Customers are responsible for reviewing their order before completing payment.

If a customer accidentally purchases the same digital product more than once, they should contact THE PURPOSE UNIVERSITY as soon as possible.

Any adjustment or resolution for duplicate transactions will be considered at the discretion of THE PURPOSE UNIVERSITY and may be subject to verification.

10. FRAUDULENT OR UNAUTHORISED TRANSACTIONS

This No Refund Policy does not prevent THE PURPOSE UNIVERSITY from investigating transactions that are reasonably suspected to be fraudulent, unauthorised or processed in error.

Where a transaction is determined to have been unauthorised or fraudulent, THE PURPOSE UNIVERSITY reserves the right to take appropriate action in accordance with applicable law and payment provider requirements.

11. CHARGEBACKS AND PAYMENT DISPUTES

Customers are expected to contact THE PURPOSE UNIVERSITY directly regarding any genuine concern relating to a purchase before initiating a payment dispute or chargeback.

Initiating a chargeback does not automatically establish an entitlement to a refund.

THE PURPOSE UNIVERSITY reserves the right to provide the applicable purchase records, transaction information, access records and acceptance of these Terms to the relevant payment processor or financial institution where a payment dispute arises.

12. NO TRANSFER OF ACCESS

Unless expressly permitted by THE PURPOSE UNIVERSITY, purchased courses, programmes, memberships, digital resources and other paid content are intended solely for the individual or organisation identified at the time of purchase.

Access may not be resold, transferred, shared, distributed, reproduced or provided to another person without written permission.

13. ACKNOWLEDGEMENT BEFORE PURCHASE

By completing a purchase, you acknowledge that you have read, understood and agreed to this No Refund & Digital Products Policy.

You understand that:

ALL SALES ARE FINAL.

DIGITAL PRODUCTS ARE NON-REFUNDABLE.

PAYMENTS MADE FOR COURSES, PROGRAMMES AND DIGITAL PRODUCTS ARE FINAL AND ARE NOT REFUNDABLE.

You also acknowledge that you have had the opportunity to review the product information and terms before completing your purchase.

14. LEGAL RIGHTS

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection or other legislation.

Where applicable law provides a consumer with a mandatory right to cancel, rescind, receive a refund or obtain another remedy, that right will apply notwithstanding this policy.

Except where such rights are legally required, THE PURPOSE UNIVERSITY does not voluntarily offer refunds, returns, exchanges or credits for digital products and programmes.

15. POLICY ACCEPTANCE

By purchasing from THE PURPOSE UNIVERSITY, you confirm that you understand the nature of the product you are purchasing and agree to the terms of this policy.

Please purchase only when you are certain that the product or programme is right for you.

THE PURPOSE UNIVERSITY

Purpose. Transformation. Impact.

For questions regarding a purchase or access to a digital product, please contact THE PURPOSE UNIVERSITY through the official customer support channel provided at the time of purchase.